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General Trade Terms and Conditions of Interbus Praha, spol. s r.o.

Partnership between the Customer ordering services from Interbus Praha (hereinafter referred to as the "Customer") and Interbus Praha, spol. s r.o. as the provider of the services (hereinafter referred to as "Interbus Praha").

  1. Line of Business
  2. Firm Orders for Services
  3. Payment Terms
  4. Reservations
  5. Vehicles
  6. Insurance
  7. Rights and Obligations of the Parties
  8. Cancellation of the Contract/Firm Orders
  9. Cancellation Terms
  10. Complaints
  11. Final Provisions
  12. Arbitration Clause

I. Line of Business

Interbus Praha ensures services for customers in the area of domestic and foreign tourism for citizens of the Czech Republic and inbound tourism for foreign visitors to the Czech Republic. Interbus Praha primarily focuses on transportation services, provided to customers in the requested scope by its own vehicles or via its contractual partners in the Czech Republic and in Europe. Through its Travel Agency and Travel Office, Interbus Praha also provides full tourism services pursuant to orders.

II. Firm Orders for Services

It is understood that a firm order for services was made if one of the two conditions as stated below is fulfilled.

  1. The relationship of the Customer and Interbus Praha is defined in a contract with a determined effective date and acknowledged by sending a firm order in accordance with the respective provision of the contract. An order becomes a firm order under the conditions of a specific contract.
  2. The relationship between the Customer and Interbus Praha is not defined in a contract. It is understood that a firm order for services was made at the time that the Customer accepts the Service Quotation (hereinafter referred to as the "Quotation"), sent by Interbus Praha to the Customer, which then becomes a Firm Service Order. The acceptance is deemed to be the confirmation of the Quotation by the Customer's authorised representative, expressed to a representative of Interbus Praha in any form, verbally or in writing.

Services ordered by means of a Firm Order shall be governed by these General Trade Terms and Conditions (hereinafter referred to as the "Terms") and provisions of the Commercial Code and Civil Code, as amended.

III. Payment Terms

Payment terms shall mostly be agreed between the parties separately. If individual payment terms are not agreed, the following payment terms shall apply. An advance amounting to 70% of the price, including VAT, shall be payable no later than 2 working days before the beginning of the provision of services. Should the advance not be paid 7 working days before the provision of services, Interbus Praha shall be entitled to withdraw from the contractual relationship, by which the right to claim damages shall not be effected. A balance amounting to 30% of the price, including VAT, shall be payable no later than 10 working days after completion of the services provided by Interbus Praha. Interbus Praha shall issue an invoice for taxable supplies.

Interbus Praha shall be entitled to modify the standard amounts of the payment terms in individual cases.

Payments for the services provided may be executed

  1. by remittance order, or
  2. by payment card (details regarding accepted types of payment cards shall be given by an employee of Interbus Praha, or shall be specified on the website of Interbus Praha)
  3. 3. in cash against a receipt

The price quoted in the Quotation shall be deemed to be a preliminary price until a Firm Order is made, when it becomes a firm price.

Interbus Praha shall be entitled to modify the price unilaterally if

  1. prices of fuel went up in the period between making a Firm Order and the provision of services
  2. the exchange rate of the Czech crown as used for the determination of the service price changed by more than 10% in the period between making a Firm Order and the provision of services
  3. Interbus Praha shall notify the Customer of any increase of the price of services no later than 20 working days before the provision of services.

    IV. Reservations

    Reservations must be made sufficiently in advance before the provision of services. Interbus Praha provides its services via its Travel Agency and Travel Office ad hoc, on the basis of a specific enquiry and order from the Customer. The Customer shall not be entitled to claim for damages from Interbus Praha if services enquired about are not confirmed due to insufficient free capacity.

    Reservations of specific vehicles cannot be guaranteed.

    V. Vehicles

    Transportation is carried out by top-quality vehicles. All vehicles are non-smoker vehicles. The seating plan cannot be guaranteed in advance. In vehicles equipped with safety belts, the Customer must fasten the safety belt. Travellers in a vehicle must observe the instructions of the driver and travelling regulations. If not observed, Interbus Praha shall not assume liability for any damage to health or property.

    VI. Insurance

    The price of the transportation services provided includes insurance. Interbus Praha concluded and maintains the following types of insurance:

    1. accident insurance, concluded for every vehicle used for the provision of transportation services
    2. mandatory insurance of every individual vehicle used for the provision of transportation services, for the highest possible insurance cover
    3. additional insurance of every individual seat up to the amount of CZK 100,000
    4. third-party liability insurance up to the amount of CZK 6 million.
    5. insurance of liability for damage resulting from the transportation contract
    6. insurance of liability for baggage and personal items of transported persons during transportation

    Any other additional insurance shall be arranged by Interbus Praha upon the Customer's request.

    In relation to the operation of the Travel Agency, Interbus Praha is insured against bankruptcy in the scope as determined by law.

    VII. Rights and Obligations of the Parties

    1. Interbus Praha undertakes
      1. to provide its services in the scope and quality as specified by the Customer, after previous agreement by both parties
      2. to provide its services on dates as specified by the Customer
      3. to conclude and maintain valid insurance contracts in the scope as specified above
    2. Interbus Praha is not obligated
      1. to provide any service beyond the scope of services as ordered in a Firm Order
    3. Interbus Praha shall not assume liability for
      1. any delay caused by natural disasters, heavy traffic on roads and at border crossings, strikes or force majeure
      2. the baggage of end users of the services/travellers which was damaged or stolen at a time other than at the loading or unloading of the baggage and during transportation by transport means provided by Interbus Praha
    4. The Customer shall be entitled
      1. to be provided with services in the specified scope, quality and time
      2. to cancel a Firm Order pursuant to Article IX of these Terms – Cancellation Terms
    5. The basic obligations of the Customer are
      1. to make a Firm Order for services sufficiently in advance before the provision of services
      2. to send the details required for a Firm Order for services, chiefly if the originally ordered itinerary of services was changed, no later than 2 working days before the provision of services, unless otherwise agreed
      3. to notify Interbus Praha of any and all changes in a Firm Order for services without delay and continuously
      4. to render assistance so that the services can be duly provided and ensured
      5. to ensure that end users of the services always keep to the itinerary of the services in agreed places and at agreed times
      6. to ensure that end users have necessary travel documents (passport, visa, etc.) as required for the provision of services
      7. to pay Interbus Praha the full price for the services provided on the agreed dates
      8. to pay Interbus Praha any cancellations fees charged pursuant to Art. IX of the Terms, or rules agreed specifically for an individual business relationship

    VIII. Cancellation of the Contract/Firm Orders

    1. The Customer shall be entitled to cancel a contract or Firm Order
      1. without giving a reason, no later than 7 working days before the provision of services pursuant to a Firm Order, unless otherwise agreed in a specific case
      2. in the case of a material breach of these contractual terms
    2. Interbus Praha shall be entitled to cancel a contract or Firm Order
      1. if the Customer breaches these contractual terms materially
      2. if a requested advance for a Firm Order for services is not paid by the Customer no later than 7 working days before the provision of services, unless another term is agreed individually
      3. during provision of services, if the end user of the services/traveller does not observe the instructions of Interbus Praha employees, or if his/her demands are inconsistent with the legal regulations of the country in which the services are provided

    Should the Contract or Firm Order be cancelled, Interbus Praha shall be entitled to charge the Customer for damages incurred due to such cancellation, predominantly the costs already incurred in connection with the preparation for provision of services, or partial provision of services.

    IX. Cancellation Terms

    Should a contract be cancelled no later than 7 working days before the provision of services pursuant to a Firm Order, Interbus Praha shall not charge any cancellation fee, but shall only re-invoice possible costs which Interbus Praha had to pay already in connection with the Firm Order for services. Should a Firm Order be cancelled less than 7 working days but no later than 24 hours before the provision of transportation services pursuant to a Firm Order, Interbus Praha shall re-invoice all costs already incurred by Interbus Praha in connection with the Firm Order for services. Should an order for transportation services be cancelled less than 24 hours before the beginning of an event, a cancellation fee, amounting to 100% of the agreed price, shall be charged. If Interbus Praha provides a vehicle outside the Czech Republic and the respective order is cancelled after the vehicle has set off, a cancellation fee, amounting to 100% of the agreed price, shall be charged.

    If services provided by the Travel Agency or Travel Office of Interbus Praha are cancelled, the terms shall be determined individually depending on the services that should have been provided to the Customer.

    X. Complaints

    Should a vehicle not be provided within 30 minutes after the officially planned time at the place of its provision, Interbus Praha undertakes to enable the Customer's authorised representative to order replacement transportation at that site in the adequate quantity, and the costs of the transportation shall be fully compensated by Interbus Praha. Interbus Praha shall also invoice the Customer the original price of the ordered services with a discount of 20%.

    If a vehicle is not provided due to an error in the Customer's order, Interbus Praha shall not assume any liability, and therefore no damages can be claimed.

    Complaints about the services provided must be lodged by the Customer with the transport operator in writing within 14 days after the services were provided, but no later than by the due date as given in the invoice. Interbus Praha shall be entitled to give its opinion on a lodged complaint in writing. Justified complaints shall be compensated by a discount from the price for the partial performance of the contract in question.

    Complaint Terms may be agreed individually.

    If a complaint about services provided by the Travel Agency or Travel Office of Interbus Praha is lodged, the terms shall be determined individually depending on the services that should have been provided to the Customer.

    XI. Final Provisions

    These General Trade Terms and Conditions of Interbus Praha shall be effective from 01/01/2011.

    All business relations of the Customer and Interbus Praha shall be governed by these Terms, unless otherwise agreed by a contract.

    The General Trade Terms and Conditions are available in electronic form on the website of Interbus Praha at www.interbus.cz , and in printed form at the headquarters of Interbus Praha.

    Any modifications and amendments to these Terms shall be published on the website of Interbus Praha, at www.interbus.cz. Such modifications shall not affect the effectiveness of the remaining provisions.

    Any and all information obtained by the parties in connection with the provision of services, whether in writing or verbally, shall be confidential and subject to the provision on maintaining business secrecy.

    The General Trade Terms and Conditions, contractual relations and relations of obligation between the Customer and Interbus Praha shall be governed by Czech laws.

    XII. Arbitration Clause

    Any and all disputes arising in relation to the provision of any services ensured by Interbus Praha, ordered by the Customer on the basis of a Firm Order, in connection with these General Trade Terms and Conditions of Interbus Praha shall be decided definitely at the Arbitration Court of the Economic Chamber of the Czech Republic and Agrarian Chamber of the Czech Republic pursuant to its Rules and Regulations by one arbitrator appointed by the presiding judge of the Arbitration Court.

    In Prague on 01/01/2011

    Company Management

    Interbus Praha, spol. s r.o.

 
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